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Sudden Link Complaint - Poor Excuse for Cable - Cable and Internet
Sudden Link Complaint

Sudden Link Complaint

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Poor Excuse for Cable - Cable and Internet


I am EXTREMELY dissapointed with suddenlink! If it is not one thing it is something else. I have had to call customer service 3 times just this week asking them what is up with my cable! It will pop up on the screen and say something along the lines of one moment please, this channel will be available shortly.... 30 minutes later... i still have no cable! This has been happening with my connection for a while, but lately the problem has seemed to have gotten way worse. WHEN my cable does work... sometimes the VOLUME ON THE CHANNELS DONT! It is getting absurd... the volume will go out anywhere from 20 minutes at a time to a couple of days. Especially on A&E, VH1, USA. I will unplug the box... replug it and nothing. THIS IS ABSOLUTELY UNACCEPTABLE!

Also my internet works when it wants to. If the cable is out... FORGET ABOUT IT. For a month if i just wanted to send an e-mail, it would take me 30 minutes because I would lose my connection for NO REASON AT ALL!!!The internet has gotten a little bit better but not much. I am not impressed at all with suddenlink and WOULD NOT RECCOMEND THEM TO ANYONE!!!!!!!!!!

I have heard that people are concerned with dish losing service. I have had dish in the past and this RARELY happens. It has to be a pretty bad storm, but it comes back on and I would much rather have service that is just lost in a storm than several nights a week.

I am definitely making the swtich either back to dish or to direct tv. Why pay for something you can't even use half of them time. I am also calling corporate tomorrow morning and letting them know exactly why I am making the switch. I have given suddenlink ample time to get their "kinks" worked out and it's just not happening. I hope this can help someone!!

It is EXTREMELY frustrating to pay for something that you can't even enjoy. I've been with them for about a year, and things just aren't getting better. I know a couple of other people that are making the swtich...


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Comments


SuddenlinkHelp says: (8 years ago)
 0
Hi - My name is Tina and I am with Suddenlink. I apologize for the frustrating experiences you've been having. Please feel free to contact me at tina-AT-suddenlink-DOT-com, and I would be happy to esclate these issues to senior managers in your area for them to investigate and resolve. Thank you.



SuddenlinkHelp says: (8 years ago)
 0
Hi - My name is Tina and I am with Suddenlink. I apologize for the frustrating experiences you've been having. We are constantly striving to improve. I would be happy to esclate these issues to the attention of senior managers in your area, for them to investigate and help resolve. Please feel free to contact me at tina-AT-suddenlink-DOT-com. Thank you.




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