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Sudden Link Complaint - Lies and backpedaling - Cable tv and internet
Sudden Link Complaint

Sudden Link Complaint

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Lies and backpedaling - Cable tv and internet


This review has been resolved or replied to by this company.
2 years ago was told that they would install after engineer came out to my house and gave the ok to run cable. 3 months later no cable and no response so I went with satellite. Called again 3 weeks ago and they said yes we can take it off of block and install on 4-20. I bought a new modem and arranged for someone to be home. No phone calls and no cable buried so I called and they said oh we aren't going to install according to dispatcher. Why didn't he call me and save me my modem cost? I will have him call you she said. Yeah right..I still haven't heard from him. If it was just ineptitude that would be bad but they won't even let me talk to anyone and act like they are doing me a favor. It is totally inconsiderate and rude. I hope they go down in flames for their condescending, lack of concern attitude. Never again! Direct TV has been doing just fine and will stay in my home!


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Comments


SuddenlinkAshley says: (7 years ago)
 0
Hi Larry -- my name is Ashley, and I'm with Suddenlink. Please accept my apologies that your experience with us was less than exceptional. I would be happy to investigate this issue for you, and follow up with our dispatch group so this type of activity does not happen again. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.




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