Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Sudden Link Complaint - Incompetence - Cable TV & internet
Sudden Link Complaint

Sudden Link Complaint

ADVERTISEMENT

Incompetence - Cable TV & internet


I was a suddenlink employee (media) and as an employee I had the entire Suddenlink cable internet and phone package with all the bells and whistles.
When I resigned from Suddenlink, I chose a package from their website. The package was $122 a month for phone internet and cable. My boss sent an e-mail to the communications office and said "it's done." When I got home that afternoon, there was a call from the Suddenlink office at 3:15 in the afternoon. (I was still at work)I would get 2 more of these calls, (the last one answered by my 13 year old son)I would call back, no one knew anything, or else they were gone.
I received my first post employment bill and its $350! I call, they put me on hold for over thirty minutes, I hang up. Prior to being put on hold the operator knew why I was calling, but he never called me back. I called 8, yes 8 more times between Feb 15 and April 15. They still had all the bells and whistles (Hbo, Showtime, Cinemax, and expanded digital)and were charging me for them, even though I was calling and telling them they are not part on the $122 package I wanted. They would tell me "we don't have a $122 package." And I kept telling them they had it on their website! 8 times I called. Finally on April 15th I told them to disconnect it. (they kept charging me for the entire package) They disconnected, I took them the equipment. (and yes I got a receipt) Saturday May 15th I receive a call about my past due bill of 500 or 600 dollars. I tell the operator the story that I have just told you. The operator told me, that I kept getting the extra channels and all the extra stuff, because I didn't use the word "Downgrade". Now I called 8 times, and each time I said my bill was wrong and I still had the pay channels and I told them I wanted a $122 package. But Suddenlink couldn't handle that because I didn't say DOWNGRADE? The local office lady called me today and said I need to pay, because They did call me (at 3 in the afternoon when no one was home) and they did speak to my son, (13 years old) and so I went on a retention pakage which included EVERYTHING I had when I was employed by Suddenlink. MORONS!


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Sudden Link
SUBMIT a ticket
for Sudden Link
WATCH videos
for Sudden Link
More Sudden Link Reviews and Complaints MORE reviews and complaints
for Sudden Link

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments


classylady says: (6 years ago)
 0
It seems that SUDDEN LINK is only "connected" to problems. We here in Bullhead City,. were recently switched to this poor quality cable company, and are now reaping the same problems as you. Hot ony the poor customer service and rude and unknowledgeable agents, but the cable quality is terrible. Thankfully I did not Bundle as others did, and now having issues with telephone and internet No Service".
NPG was working just fine, and Sudden Links, excuse of blaming their equipment as the fall guys just don't fly, and that they are upgrading everything,blah. blah. blah!!!What they have done is DOWNGRADED our service completely. People here have registered complaints-- How could the franchise commission and our City Manager and Counsel approve this unqualified company, when with a little investigation, they would hv found out how inept they are as a cable company!! It is quite obvious they did not do their duty to the residents of our city!!



SuddenlinkHelp says: (8 years ago)
 0
Hi - My name is Tina and I am with Suddenlink. I am sorry for your recent experience in trying to "downgrade" your services. I would be more than happy to resolve this issue for you. Please feel free to contact me at tina-AT-suddenlink-DOT-com. Thank you.



SuddenlinkHelp says: (8 years ago)
 0
Hi - My name is Tina and I am with Suddenlink. I am sorry for your recent experience in trying to "downgrade" your services. I would be more than happy to resolve this issue for you. Please feel free to contact me at tina-AT-suddenlink-DOT-com. Thank you.




login with Facebook and share your reviews

More Sudden Link reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team