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Sudden Link Complaint - I AM SWITCHING TO AT&T
Sudden Link Complaint

Sudden Link Complaint

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I AM SWITCHING TO AT&T


THE INSTALLATION GUY CAME AND TALKED ABOUT BEER THE ENTIRE TIME. HE WAS NOT HELPFUL AT ALL AND DID NOT ASK ME IF I HAD ANY OTHER QUESTIONS AT THE END. HE JUST GOT HIS PART DONE AND LEFT. HE ALSO LEFT THE CABLE VISIBLE ON OUR LAWN AND DIDN'T IMBED IT INTO THE GROUND LIKE HE WAS SUPPOSED TO! HE DID NOT TEST IF THE INTERNET WORKED AT ALL EITHER! WE HAD SUDDENLINK FOR ONE DAY AND TOOK EVERYTHING BACK THE NEXT DAY. THE CUSTOMER SERVICE LADY AT THE FRONT DESK WAS VERY RUDE AND ACTED LIKE SHE HAD SOMETHING UP HER BEHIND FOR NO REASON WHEN WE WERE TRYING TO ASK WHEN WE COULD EXPECT OUR REFUND! DON'T GET MAD AT US FOR YOUR POOR SERVICE AND ATTITUDE! SUDDENLINK IS NOT WORTH IT! WE NOW HAVE AT&T U-VERSE AND IT IS 100 TIMES BETTER THAN SUDDENLINK! SUDDENLINK SHOULD WORK ON THEY'RE CUSTOMER SERVICE SKILLS OR FIRE THEIR CURRENT EMPLOYEES AND HIRE NEW ONES!


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Comments


SuddenlinkHelp says: (7 years ago)
 0
Hi Bye123 - Hi, My name is Tina and I am with Suddenlink. I read and responded to your review on another forum as well. I am very sorry to hear about your recent experience. It is our desire to provide exceptional customer experience to our customers. I realize that you are no longer a Suddenlink customer, but I would really appreciate it if you could email me the name and address on your account so we could look into your recent experience and use your feedback to help coach our employees. My email is tina@suddenlink.com Thank you!



SuddenlinkHelp says: (7 years ago)
 0
Hi Bye123 - Hi, My name is Tina and I am with Suddenlink. I read and responded to your review on another forum as well. I am very sorry to hear about your recent experience. It is our desire to provide exceptional customer experience to our customers. I realize that you are no longer a Suddenlink customer, but I would really appreciate it if you could email me the name and address on your account so we could look into your recent experience and use your feedback to help coach our employees. Thank you!




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